Returns & Exchanges

RETURN POLICY

We want you to love your purchase with a full body yes and will readily accept your timely return of unworn, unwashed merchandise in exchange for STORE CREDIT for up to 7 days. 

Some conditions apply:

All returns must be unworn and in the condition in which it was received. 

All sale items are final sale and can not be exchanged or returned for store credit. Hair items and accessories are final sale.

Once we receive your return, you will automatically receive a store credit via email in form of a gift card. Your gift card can be used anytime online or at our boutiques. Gift cards are valid for 1 year from the date issued. 

Please have your return securely packaged and shipped to: 

Papallou NJ: 21 S Hope Chapel Rd Jackson, NJ 08527

PLEASE NOTE: Online returns can not be returned to our Brooklyn location. 

We can only take responsibility once the return has been delivered and received at our returns location. Please be sure to use a reliable carrier with tracking to avoid any loss.

EXCHANGES 

We've worked to make exchanges as swift as possible, with the following steps:

  1. Have your order returned within TWO days of receipt.
  2. Place a new order on our website for the item you would like instead.
  3. We will recognize the order as a direct exchange and process it as an refund to your original payment method. 

If no new order was placed, your return will be processed as a store credit as per our general return policy.

Please note: If the order is returned after the two day window, your exchange will be processed as a return for store credit, allowing up to 7 days for return. 

Customers are responsible to pay for return shipping. A return label is available upon request and the cost will be deducted from your credit. 

STORE CREDITS

Once we receive your return, you will automatically be emailed a gift card to be used online or in any of our boutiques and can be used up to two times. After that the purchase will be considered final sale.  Store credits are not transferable and can only be used with your individual account. Store credits are valid for one year from the date issued.

SHIPPING

All orders are shipped via UPS. Once your order is shipped out, you will receive an email with the tracking.

Once the item is delivered to your home we are no longer able to take responsibility for the whereabouts of your package. If a special delivery option is needed, we must be informed before your package is shipped out.

Items from past seasons may take a little more time to ship out, as they need to be accessed from our warehouse. 

SENT IN ERROR

We do our best to package each package carefully. However, if you do receive the wrong item in your package, please email us within 3 days so we can send you the correct item. 

DAMAGED ITEM 

Please notify us if you receive a item that has been damaged during transit. We will send you a return label free of charge and issue you a full refund. 

LATE RETURN 

There is a $15 restock fee for any late return, up to 10 days from delivery to your home. After 10 days we will no longer accept your return and you will be contacted to pick up your return from our shop. 

CANCELLATIONS

Unprocessed orders that are cancelled prior to shipping will be subject to a cancellation fee.

For any further questions, feel free to contact us at info@papallou.com. 

Thank you for shopping Papallou, we so appreciate your business and support.