Privacy Policy

Privacy Policy – Papallou

Effective Date: August 30, 2025

Papallou (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website https://papallou.com.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, payment information.

  • Non-Personal Information: Browser type, device information, IP address, browsing behavior on our site.

  • Mobile Information: Phone numbers for SMS marketing, device identifiers, and preferences.

  • Location Information: With your consent, we may collect approximate location data to provide location-based services and promotions.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, promotions, or updates, including via SMS if you opt in.

  • Send abandoned cart reminders via email or SMS, when applicable.

  • Improve our website, products, and services.

  • Provide location-based offers or services, if you’ve opted in.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, marketing services, IT providers, and SMS service providers who help us operate our business.

  • Third-party Data Sharing: Only when necessary to provide services you’ve requested, or to comply with the law.

  • Legal Compliance: If required by law or to protect our rights.

4. SMS Marketing Compliance

  • You must opt in to receive SMS messages from us.

  • You may opt out at any time by replying STOP to any SMS message.

  • SMS communications are subject to applicable mobile marketing regulations.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze site traffic. We may also use cookies to deliver personalized offers and location-based services. You can adjust your browser settings to refuse cookies, but some features may not work properly.

6. Your Rights

You may:

  • Access, update, or delete your personal information.

  • Opt out of marketing emails or SMS by clicking “unsubscribe” in our communications.

  • Limit location tracking at any time through your device settings.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or mobile network is completely secure.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” updated.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@papallou.com
Phone: (347) 294-5304
Mailing Address: 5102 12th Ave., Brooklyn, New York
Website: https://papallou.com

 

Mobile Terms of Service

Papallou

Last updated: Aug. 30, 2025

The Papallou mobile message service (the "Service") is operated by Papallou (“Papallou”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Papallou’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Papallou through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Papallou. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449893936 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Papallou mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449893936 or email info@papallou.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.